Full time – flexible location

About the role
We are looking for an enthusiastic person to join a great team of yacht charter brokers. The role will be responsible for the establishment and growth of the German market and will require versatility, as our brokers cover many aspects of the company’s running; from handling ongoing leads and enquiries to dealing with after sales questions to promote best in class customer service. We attend several Boat Shows throughout the year, so this role will have you attending and meeting customers face to face. Boat Shows might require travel away from home. As Dream Yacht Charter is now the largest player in the charter market, the right candidate will have great progression and development prospects.

About Dream Yacht Charter
Formed in the Seychelles in 2001, we now have the largest and most diverse fleet in terms of models and manufacturers in the market. We offer the widest range of destinations, from the pink sands of the Caribbean to Europe’s thousands of islands. We’re here to help people sail their dream holiday.

Dream Yacht Charter is:
60+ stunning sailing destinations
1000+ diverse yachts to suit any sailor
Customer service excellence
Friendly bases with expert staff Main Duties of our Yacht Charter Broker

– Handling ongoing leads
– Generating new leads through live chat as well as a database of past bookers and enquirers
– Maintaining synchronisation of enquiries in the CRM and the reservation system
– Assisting in marketing ideas to generate new business

– Sending booking confirmation packs
– Answering clients’ after sales requests and questions by email
– Ensuring all extra requests are booked, confirmed with bases and updated in the systems
– Chasing clients for crew lists, sailing licenses and contracts
– Chasing and processing balance payments

Key Skills & Requirements
– Fluent spoken and written German and English
– A passion for travel – Highly sales motivated
– Excellent communication skills, builds strong lasting relationships
– Ability to work under pressure
– Strong customer focus striving to exceed customer expectations
– An excellent attention to detail
– Confident, self-motivated and a good team player
– Flexibility to work some weekends supporting the team (especially at events)

Desirable Skills and Knowledge
– A passion for sailing

Join us as our Yacht Charter Broker and in return you’ll be rewarded with
– Competitive salary
– Bonus scheme
– reviewed after probation
– Various holiday offers across our fleet
– Contributory pension scheme
– Career progression opportunities

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